Costs and Timing
We are based near Cairns in Queensland, Australia. All parcels will be shipped from this location.
Standard postage & packing is always FREE! There are no extra costs at the checkout (unless you upgrade to Express Post).
Often we provide same day dispatch! And although this isn't guaranteed, all orders will be processed on the next business day at the latest.
All of our products are shipped with Australia Post by e-parcel, except small accessories which may be sent as a large letter.
Standard postage times will vary with your location. Most standard parcels will arrive within 7 days, although they can take anywhere between 3-14 days.
Express post can be purchased for $4.95 at the checkout and times will also vary with your location. As a guide, express parcels will arrive within 1-4 days but please contact us for more information if timing is critical.
You will receive an automatic tracking number with every order (excluding large letters).
Our sunnies are shipped in branded re-usable cardboard boxes. If you need the packaging to be plain for any reason, please add a note at the checkout or send us an email.
International shipping is available to most countries in the world. Please check the prices at the checkout by entering your address! If you have any problems or questions, please get in contact with us so we can organise it for you!
Returned to Sender
If a parcel is returned to us due to an incorrect address, you will be required to pay the additional postage costs before it is resent to you. AusPost will charge twice for returned parcels, and a third time to resend to the correct address. If you decide not to resend the parcel, the cost of shipping will be deducted from the refunded amount. Please ensure that your shipping address is correct at the checkout! If you make a mistake, please let us know ASAP so we can correct it prior to shipping. You can contact us by email through our 'Contact Us' page, or by message through our Facebook page ('Coral Tree Wooden Eyewear').