FREE SHIPPING on all orders!
Cart 0

FAQs

Who are we and what are we doing?

We are firm believers in a down to earth modest approach to life, but without compromise. We like delivering quality products without shouting about it.

Our key drivers are to offer sustainable products of the highest quality, finest materials at affordable prices. We don’t just talk about lowering our environmental impact, we show we care with 100% recycled and biodegradable packaging.

We are easy going, open and approachable – send us a message if you want to chat about our products.

I like the prescription frame, but I don't need glasses.. Can I wear these as normal sunglasses?

Yes! Our prescription pairs can all be worn as normal sunglasses, and come with the option of a normal polarised lens. They are very similar to our regular frames; the difference being that they have 1 small cut on each side (which is screwed shut), so that the lenses can be changed. Simply select the lens type on the product page!

How long does postage take?

We include FREE shipping with AusPost which takes 2-14 days depending on your location. If you'd like it faster, then an upgrade to AusPost Express is available at the checkout. Express Post takes on average 1-2 days to reach destinations on the East Coast and 1-6 days for more remote regions (eg. WA).

When will you ship my order?

All orders will be shipped within 1-2 businesses days.

Can I return my sunnies if I don't like them?

Yes! Within 14 days, if you change your mind then simply post them back to us for a full refund. Please begin your return by clicking here and visiting our Returns Center. You’ll need your order number (eg. #CT1023) and the email address used at the checkout.

Please click here to read the full terms and conditions.

Can I exchange my sunnies to a different design?

Yes! Within 14 days, if you change your mind then simply post them back to us, and we will ship your chosen replacement design.

Please begin your return by clicking here and visiting our Returns Center. You’ll need your order number (eg. #CT1023) and the email address used at the checkout.

Where the item price is higher or lower than the original, further payment may be required or refunded as appropriate. We will notify you of this when we receive your submission. Please click here to read the full terms and conditions.

Is there anywhere I can try your sunnies on?

Yes! Please check our list of current stockists to find somewhere you can try on our sunglasses.

We also offer 'no questions asked' returns! Don't like em? Send them back for a full refund.

My sunnies arrived and they have a cut in the side below the hinge, are they broken?

No! Our Blossom and Sapling ranges are all Rx-ready, that means they are made so that the lenses can be changed for a new look or a prescription lens. Our durable lens change system uses a small cut on the outside of the lens, held closed with a screw. This allows the frame to be opened up slightly to add or remove a lens. The inside of the frame uses the natural properties of wood to flex slightly. Please note that as changing the lens requires flexing the frame slightly we recommend it is only done when necessary and by experienced and careful professionals.

Do you have an affiliate program I can join?

Yes! Please follow this link to register: https://www.affiliatly.com/af-103065/affiliate.panel

But aren’t your lenses made out of plastic?

Yes – but an environmentally friendly plastic! Our lenses are made out of a cellulose based plastic. The cellulose is derived from plant fibres and then combined with acetic acid to create the plastic. Called Cellulose Triacetate our lenses are friendlier to the environment than traditional plastics; they are biodegradable. Don’t worry about your sunnies lasting though: The lenses are very strong, chemical, heat and sunlight stable. As well as offering UV400 and polarized protection. Our lenses are Category 3.

Haven't found your answer? Please send us an email via the "Contact Us" page at the bottom of the website, or send us a message on Facebook!